TrueNorth Advisory
Most people in this industry have something to sell you. TrueNorth doesn't. We help you figure out what you actually need first, then make the right introduction.
What We Do
Whether you need a BPO partner or a call center technology referral, TrueNorth knows the space and knows who to call.
TrueNorth has spent years building relationships with outsourcers across onshore, nearshore contact center LATAM, and offshore contact center APAC and EMEA markets — including challenger contact center providers and alternatives to Philippines and India outsourcing. Evaluating BPO partners or looking to replace a large BPO with a mid-size provider? TrueNorth can point you in the right direction. Fees are paid by the BPO, not you.
CCaaS evaluation, CTI replacement, WFM for contact centers, QA, AI for contact centers, and contact center reporting and analytics. Looking to upgrade call center software? The tech stack is crowded — TrueNorth helps teams cut through the noise and connect with solutions that actually fit their operation.
Client Work
A snapshot of advisory and placement work delivered across industries — from large-scale optimization programs to fast-turn BPO partner introductions.
Led RFI/RFP process for a state-wide utility contact center. Oversaw IVR and CRM integration across a complex multi-stakeholder environment.
Reengineered BPO footprint for a major vacation rental brand. Delivered 30% reduction in operational costs with improved SLA attainment.
Drove 40% improvement in SLA attainment and 20% productivity gain through process redesign and targeted technology implementation.
Identified and placed a credible onshore challenger contact center with global reach for a major automotive services organization looking to replace a large BPO with a mid-size provider while diversifying their BPO network. Started at 30 seats and has grown to 200+ seats in under a year, now expanding into additional divisions.
Placed a growing property management company with a leading LATAM BPO. What started as a 2-seat pilot has scaled to a complex 100-seat operation with embedded leadership, spanning maintenance, account management, and leasing.
Rapidly placed a FinTech in transition with an experienced Caribbean operation. Grew from a 10-seat start to 100+ seats with the same client across multiple sites.
About
TrueNorth exists because this industry has a trust problem. Too many advisors are just vendors in disguise, pushing partners that pay the biggest commissions.
TrueNorth works differently. We start with an honest conversation about what you actually need, whether that's a new BPO partner, a technology upgrade, or just a clearer picture of your options. No agenda. No pressure. Just two decades of experience pointed at your problem.
When you're ready to move, we make the right introduction. On the BPO side, that means a vetted partner that fits your size, geography, and operational model. On the technology side, CCaaS, WFM, AI, reporting, we have our own independent network of solutions we trust.
Referral fees are paid by vendors and partners, never by you.
Newsletter
A newsletter about BPO, contact center technology, and the industry conversations worth having. No vendor spin, no filler. Published on a regular cadence for people who actually work in this space.
Kick the tires before handing over your email? Read past issues.→
Get in Touch
Evaluating BPOs, looking at call center tech, or just want to talk through what's happening in the space? Reach out. TrueNorth is happy to connect.