TrueNorth Advisory
No pitch, no agenda. An honest read on what you actually need, then an introduction to the partner or platform that fits.
What We Do
Whether you're looking for a BPO partner, sorting through contact center technology, or just want a second opinion, TrueNorth knows the space and knows who to call.
Years of relationships with outsourcers across onshore, nearshore, and offshore markets, from LATAM and the Caribbean to EMEA and APAC. That includes strong mid-size and challenger providers that often get overlooked, and options beyond the Philippines and India. If your current BPO isn't working, or you're outsourcing for the first time, TrueNorth can point you to partners that fit your size, geography, and operating model. Fees are paid by the BPO, never by you.
CCaaS, CTI, workforce management, quality assurance, AI, and reporting. The contact center tech market is crowded and every vendor demo looks great. TrueNorth helps you cut through the noise and connect with tools that fit how your operation actually runs.
Sometimes you don't need an introduction, you need someone who has been in the seat to look at the plan. RFP and vendor selection support, BPO footprint reviews, and a gut check on whether outsourcing is the right move at all.
Client Work
A snapshot of advisory and placement work across industries, from large optimization programs to fast-turn BPO partner introductions.
Led RFI/RFP process for a state-wide utility contact center. Oversaw IVR and CRM integration across a complex multi-stakeholder environment.
Reengineered BPO footprint for a major vacation rental brand. Delivered 30% reduction in operational costs with improved SLA attainment.
Drove 40% improvement in SLA attainment and 20% productivity gain through process redesign and targeted technology implementation.
Introduced a major automotive services organization to a proven onshore challenger provider with global reach, helping them diversify away from a single large BPO. Started at 30 seats, grew to 200+ in under a year, and is now expanding into additional divisions.
Placed a growing property management company with a leading LATAM BPO. What started as a 2-seat pilot has scaled to a complex 100-seat operation with embedded leadership, spanning maintenance, account management, and leasing.
Rapidly placed a FinTech in transition with an experienced Caribbean operation. Grew from a 10-seat start to 100+ seats with the same client across multiple sites.
About
TrueNorth exists because this industry has a trust problem. Too many advisors are vendors in disguise, steering buyers toward whoever pays the biggest commission.
TrueNorth was built by a career contact center operator who has run operations, managed BPO relationships, and led technology selections from the buyer's side of the table. That perspective shapes every conversation: start with what you actually need, whether that's a new BPO partner, a technology change, or just a clearer picture of your options.
When you're ready to move, TrueNorth makes the right introduction. On the BPO side, that means a vetted partner that fits your size, geography, and operating model. On the technology side, an independent network of CCaaS, WFM, AI, and reporting solutions we trust.
TrueNorth is paid referral fees by partners, never by buyers. Here's how that stays honest:
Newsletter
A newsletter about BPO, contact center technology, and the industry conversations worth having. No vendor spin, no filler, written for people who actually work in this space.
Want to kick the tires first? Read past issues→
Get in Touch
Evaluating BPOs, looking at contact center tech, or just want to talk through what's happening in the space? Reach out. No pitch, just a conversation.