01 — Time Matters.

Agent efficiency is one of the least understood metrics in the contact center. Your manual processes increase time to train, time to be proficient, and time AWAY from supporting your customers.

02 — There is a lot out there.

While most of the platforms may seem like a commodity, there are a lot of nuance in this space and that nuance can be a strong value proposition for you and your customers.

03 — Strong Partnerships.

TrueNorth has relationships with the major CCaaS (call center as a service) platforms and many organizations that solely provide consulting services in this area.

04 — We Geek Out.

Who doesn’t like to play with new tech? We love this space!