Knowledge Hub

Knowledge & Insights

Learnings, teachings and tips & tricks for anyone navigating through this amazing industry.

HR, Leadership, Consulting Devin Finlay HR, Leadership, Consulting Devin Finlay

The 5 Key Points to a Performance Management Conversation: A Guide for Leaders and HR Professionals

Performance management is more than just a one-off conversation; it's a collaborative journey between leaders and HR professionals. From initial preparation to follow-up meetings, this article outlines the five key steps to ensuring a constructive and effective performance management discussion. Learn how leaders and HR can share accountability for employee growth, making these conversations not just necessary but transformative.

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HR, Compliance, Contact Center Leadership Devin Finlay HR, Compliance, Contact Center Leadership Devin Finlay

Navigating the Legal Minefield: The Pitfalls of Selective Hiring in Call Centers

In today's business landscape, selective hiring is often viewed as a pathway to optimize workforce performance. However, it can also be fraught with legal pitfalls, from unintentional discrimination to the slippery slope of "cultural fit." TrueNorth Advisory Group's latest blog offers invaluable insights into navigating the complexities of selective hiring while adhering to legal guidelines. Learn how to standardize interview questions, the importance of diverse hiring panels, and why consultation with legal professionals is crucial for avoiding costly litigation. Trust us to guide you through compliant and effective hiring practices.

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