Get ready for the coziest innovation in call centers: Pumpkin Spice Latte Flavored Agents! Spice up your recruitment, onboard with a hint of nutmeg, and foam—ahem, form—lasting customer connections. But seriously, beyond the froth, what your call center really needs is a blend of fair wages, supportive management, and realistic KPIs. TrueNorth Advisory Group can help you find that perfect blend. 🍂☕ #PumpkinSpice #CallCenterInnovation

In today's business landscape, selective hiring is often viewed as a pathway to optimize workforce performance. However, it can also be fraught with legal pitfalls, from unintentional discrimination to the slippery slope of "cultural fit." TrueNorth Advisory Group's latest blog offers invaluable insights into navigating the complexities of selective hiring while adhering to legal guidelines. Learn how to standardize interview questions, the importance of diverse hiring panels, and why consultation with legal professionals is crucial for avoiding costly litigation. Trust us to guide you through compliant and effective hiring practices.